Privacy Policy

1. Introduction

MADS Freedom Collective ("MADS Collective," "MADS," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at lander.madscollective.org, engage our social media management services, opt into our communications, or otherwise interact with our services.

By using our services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

-Contact us through forms, email, or phone

-Sign up for services or request information

-Opt into communications (email or SMS)

-Engage our services for social media management

-Participate in surveys or provide feedback

This information may include:

-Full name

-Email address

-Phone number

-Business name and website

-Social media account information

-Business information and preferences

-Payment information (processed securely through third-party processors)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

-IP address and device information

-Browser type and version

-Pages visited and time spent

-Referring website

-Operating system

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

-Provide social media management services

-Create and schedule content for your accounts

-Manage your social media presence

-Communicate about service delivery

-Process payments and manage accounts

3.2 Communication

-Send service-related notifications

-Respond to inquiries and support requests

-Provide updates about your campaigns

-Send appointment reminders and confirmations

3.3 Marketing (with Your Consent)

-Send promotional offers and discounts

-Share information about new services

-Provide business tips and resources

-Send newsletters and updates

3.4 Analytics and Improvement

-Analyze website usage and user behavior

-Improve our services and website

-Develop new features and offerings

-Conduct research and analysis

4. SMS/Text Messaging Privacy

4.1 SMS Data Collection and Use

When you opt into our SMS/text messaging service, we optionally collect and use your mobile phone number to:

-Send post approval notifications

-Deliver content calendar reminders

-Provide campaign performance updates

-Send service delivery notifications

-Share marketing offers (if you opt in)

-Respond to your text messages

4.2 Consent Requirements

We only send text messages to individuals who have provided explicit written consent by:

-Checking the SMS consent boxes on our website

-Texting a keyword to our number

-Providing verbal consent (followed by written confirmation)

You can choose to opt into:

-Marketing messages only

-Non-marketing service messages only

-Both types of messages

-Neither (by not checking any boxes)

4.3 Message Frequency

The frequency of messages varies based on:

-Marketing messages: Typically 2-4 messages per month

-Service messages: As needed, depending on your account activity

4.4 Opt-Out Process

You can opt out of SMS messages at any time by:

-Replying "STOP" to any message

-Contacting us at [email protected]

-Calling us to request removal

After opting out, you will receive one final confirmation message, and then no further messages will be sent.

4.5 Help and Support

For help with SMS services, reply "HELP" to any message or contact us at [email protected].

4.6 A2P 10DLC Compliance

Our SMS service complies with all A2P (Application-to-Person) 10DLC standards and is registered with The Campaign Registry (TCR). We adhere to all carrier requirements and industry regulations for business-to-consumer text messaging.

5. Information Sharing and Disclosure

5.1 Mobile Information Non-Sharing Policy (A2P Requirement)

We will never sell, rent, or share your mobile phone number or SMS opt-in information with third parties for marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service or message delivery platforms, is permitted solely for the purpose of delivering our services. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5.2 Service Providers

We may share limited information with trusted service providers who assist us in:

-SMS delivery platforms: To send text messages (these providers are contractually obligated to protect your data)

-Email service providers: To send email communications

-Payment processors: To process transactions securely

-Analytics providers: To analyze website usage

-Social media platforms: To manage your accounts

These service providers are only permitted to use your information to provide services to us and are bound by confidentiality agreements.

5.3 Legal Requirements

We may disclose your information if required by law or in response to:

-Valid legal processes (subpoenas, court orders)

-Government investigations

-Protection of our legal rights

-Prevention of fraud or illegal activity

-Protection of safety and security

5.4 Business Transfers

If MADS Collective is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5.5 What We Don't Do

We do not:

❌ Sell your personal information to third parties

❌ Share your mobile number for marketing purposes

❌ Rent or lease your contact information

❌ Share SMS opt-in data with affiliates for promotions

❌ Use your information for purposes unrelated to our services without consent

6. Data Security

6.1 Security Measures

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

-Encrypted data transmission (SSL/TLS)

-Secure data storage systems

-Access controls and authentication

-Regular security audits

-Employee training on data protection

-Secure payment processing

6.2 Data Retention

We retain your information for as long as necessary to:

-Provide services to you

-Comply with legal obligations

-Resolve disputes

-Enforce our agreements

If you opt out of communications or terminate services, we will retain only the information necessary for legal compliance and business records.

6.3 Limitations

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

-Access the personal information we hold about you

-Request corrections to inaccurate information

-Update your contact preferences

-Request a copy of your data

7.2 Opt-Out Rights

You can opt out of communications at any time:

-Email: Click "unsubscribe" in any email

-SMS: Reply "STOP" to any text message

-All communications:

Contact [email protected]

7.3 Data Deletion

You may request deletion of your personal information by contacting us at [email protected]. We will comply with your request except where we need to retain information for:

-Legal compliance

-Completing transactions

-Resolving disputes

-Fraud prevention

7.4 Cookie Controls

You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. International Users

MADS Freedom Collective is based in the United States. If you access our services from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

-Right to know what personal information is collected

-Right to know if personal information is sold or disclosed

-Right to opt out of the sale of personal information (Note: We do not sell personal information)

-Right to deletion of personal information

-Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at [email protected].

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. For material changes, we will notify you via:

-Email notification

-Prominent website notice

-Text message (for SMS subscribers)

Your continued use of our services after changes indicates acceptance of the updated policy.

13. TCPA Compliance

MADS Freedom Collective complies with the Telephone Consumer Protection Act (TCPA) and related regulations.

We:

-Obtain express written consent before sending text messages

-Provide clear opt-out mechanisms

-Honor opt-out requests promptly

-Maintain records of consent

-Do not use automatic dialing systems without proper consent

14. Contact Us

Questions About This Privacy Policy?

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

MADS Freedom Collective

2417 Truax Lane

Columbia, SC 29204

United States

Email: [email protected]

Website: lander.madscollective.org

For Privacy-Related Requests: Email: [email protected] with "Privacy Request" in the subject line

For SMS Support: Reply HELP to any message or email [email protected]

15. Consent and Acknowledgment

By using MADS Freedom Collective services, providing your contact information, engaging our social media management, or opting into communications, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your personal information as described herein.