Terms and Conditions

Welcome to MADS Freedom Collective ("MADS Collective," "MADS," "we," "us," or "our"). These Terms and Conditions govern your use of our services, including but not limited to social media management, content creation, community management, email communications, and SMS/text messaging services. By accessing our website at lander.madscollective.org, engaging our services, or opting into our communications, you agree to these Terms and Conditions in full.

1. Acceptance of Terms

By using MADS Collective's services, submitting a contact form, opting into communications, or providing your contact information, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please do not use our services or provide your information.

2. Services Provided

MADS Freedom Collective provides professional social media management services for small businesses, including but not limited to:

-Social media content creation and scheduling

-Community management and engagement

-Campaign strategy and execution

-Content calendar planning and management

-Performance analytics and reporting

-Post approval and review processes

-Marketing and promotional communications

-Business development and funding opportunity notifications

3. SMS/Text Messaging Services

3.1 SMS Service Description

MADS Freedom Collective offers SMS text messaging services to keep you informed about your social media management services and business opportunities. By opting in, you may receive the following types of messages:

Marketing Messages:

-Special offers and discounts on services

-New service announcements

-Promotional campaigns

-Exclusive deals for subscribers

Non-Marketing Messages:

-Post approval notifications

-Content calendar reminders

-Campaign performance updates

-Service delivery notifications

-Account activity alerts

-Appointment confirmations

3.2 Message Frequency

Message frequency varies depending on your account activity and preferences. Marketing messages typically range from 2-4 messages per month. Non-marketing service notifications are sent as needed based on your social media management activities and may vary from daily to weekly.

3.3 Opting In

By providing your phone number and checking the SMS consent boxes on our website, you expressly consent to receive text messages from MADS Freedom Collective. Consent is not a condition of purchase. You have the option to opt into marketing messages, non-marketing messages, or both.

3.4 Opting Out (STOP)

You can cancel the SMS service at any time. Simply text "STOP" to any message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3.5 Help and Support

If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly by:

Email: [email protected]

Mailing Address: 2417 Truax Lane, Columbia, SC 29204

3.6 Message and Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. The number of messages you receive will depend on your activity and preferences. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

3.7 Carrier Liability

Carriers are not liable for delayed or undelivered messages. We are not responsible for technical delays or failures in message delivery caused by your mobile carrier or device.

3.8 Supported Carriers

Our SMS service is available on all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. If you experience issues with your specific carrier, please contact us for assistance.

3.9 A2P 10DLC Compliance

MADS Freedom Collective operates in full compliance with A2P (Application-to-Person) 10DLC messaging standards and carrier requirements. Our text messaging service is registered with The Campaign Registry (TCR) and adheres to all industry regulations for business-to-consumer communications.

3.10 TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and all related regulations. We will never:

-Send text messages without your prior express written consent

-Use an automatic telephone dialing system (ATDS) without proper consent

-Continue sending messages after you opt out

-Send messages to phone numbers on the National Do Not Call Registry (except as permitted for existing business relationships)

4. Service Agreement and Client Responsibilities

4.1 Service Scope

Services provided by MADS Collective are defined in your specific service agreement or proposal. You agree to provide accurate information about your business, brand guidelines, and content preferences to enable us to deliver quality services.

4.2 Content Approval

While we strive to create content that aligns with your brand, you retain final approval over content posted to your social media accounts. You are responsible for reviewing and approving content in a timely manner as outlined in your service agreement.

4.3 Access and Credentials

You agree to provide MADS Collective with necessary access to your social media accounts and related platforms. You are responsible for maintaining the security of your accounts and immediately notifying us of any unauthorized access.

5. Intellectual Property

5.1 Client Content

You retain all rights to your existing brand materials, logos, and proprietary content. By engaging our services, you grant MADS Collective a limited license to use your brand materials solely for the purpose of delivering our services.

5.2 MADS Content

All original content, strategies, and materials created by MADS Collective in the course of providing services become your property upon full payment. However, MADS retains the right to use general strategies, techniques, and non-confidential deliverables in our portfolio and for other clients.

5.3 Third-Party Content

If we use stock photos, graphics, or other third-party materials in your content, appropriate licenses will be obtained. You are responsible for providing rights to any content you supply for use in social media posts.

6. Payment Terms

6.1 Fees and Billing

Service fees are outlined in your specific service agreement. Payment terms, frequency, and methods are established at the time of engagement. Late payments may result in service suspension or termination.

6.2 Refunds

Refund policies are outlined in your service agreement. Generally, services are non-refundable once work has commenced due to the nature of time-based deliverables.

7. Term and Termination

7.1 Service Period

Services continue for the period outlined in your agreement. Either party may terminate services with 30 days written notice unless otherwise specified in your service agreement.

7.2 Effect of Termination

Upon termination, we will provide you with all completed work and transfer account access. You remain responsible for payment of services rendered up to the termination date.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using our services, you also consent to our Privacy Policy.

Key Privacy Points:

-We collect information you provide when engaging our services

-We use your information to deliver services and communicate with you

-We do not sell your personal information to third parties

-We implement reasonable security measures to protect your data.

9. Limitation of Liability

9.1 Service Results

While we use our best efforts to deliver quality social media management services, we cannot guarantee specific results such as follower growth, engagement rates, or business outcomes. Social media performance depends on many factors beyond our control.

9.2 Platform Changes

Social media platforms frequently update their algorithms, policies, and features. We are not liable for changes to platform policies that affect your account or content performance.

9.3 Damages

To the fullest extent permitted by law, MADS Collective's total liability to you for any claims arising from our services shall not exceed the amount you paid us in the three months prior to the claim.

10. Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

-Services will be uninterrupted or error-free

-Results will meet your expectations

-All errors will be corrected

-Social media platforms will remain available or unchanged

11. Indemnification

You agree to indemnify and hold harmless MADS Freedom Collective, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

-Your breach of these Terms and Conditions

-Your violation of any law or third-party rights

-Content you provide that infringes intellectual property rights

-Your use of social media platforms

12. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of our business relationship. This includes business strategies, unpublished content, financial information, and other sensitive materials.

13. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on our website at lander.madscollective.org/terms, and your continued use of our services signifies your acceptance of any such changes. For material changes affecting SMS communications, we will notify you via text message or email.

14. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of South Carolina, United States, without regard to its conflict of law provisions. Any disputes arising from these terms or our services shall be resolved through good faith negotiations. If negotiations fail, disputes will be subject to the exclusive jurisdiction of the courts in Columbia, South Carolina.

15. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and MADS Freedom Collective regarding our services and supersede all prior agreements and understandings.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions, our privacy practices, or SMS communications, please contact us:

MADS Freedom Collective
2417 Truax Lane
Columbia, SC 29204
United States

Email: [email protected]
Website: lander.madscollective.org

For SMS Support: Reply HELP to any message or email [email protected]

For Customer Service: Email: [email protected]

17. Acknowledgment

By using MADS Freedom Collective services, engaging our social media management, opting into communications, or providing your contact information, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.